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Our London-based customer support team is available Monday through Friday from 09:00 to 17:00 GMT. Reach out for order status help, gift recommendations, or wholesale enquiries.

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Delivery, returns, and orders

Everything you need to know about receiving your loose-leaf teas across Great Britain.

Royal Mail Tracked Dispatch

30-Day Returns Policy

Complimentary Gift Notes

Orders ship direct from our London studio within 1-2 business days with reliable tracked delivery across the UK.

Enjoy hassle-free returns on unopened teaware, accessories, and kettles within 30 days of purchase.

Select the gift note option at checkout to include a personalised handwritten message with your tea set.